Warranty Information

Juice / E-Liquid

If you have received an incorrectly nicotined or damaged bottle of goods, we will endeavour to resolve the situation. However, we do not accept refunds on juice once it has left our store due to the nature of the product, unless in special circumstances such as a product recall.

Kits / Mods / Hardware

We offer a Dead on Arrival warranty in which if the product is faulty on arrival, we will ask you to return the goods back to us, and we will send you out a replacement or give you a credit. For other warranty and manufacturer issues, please contact the manufacturer directly.

Freight / Courier Fees

It is the buyers responsibility to pay courier fees to send goods back to us if required.